As a Sportsbook Mutuel Clerk, your primary role is to provide exceptional guest service by assisting patrons with placing wagers on horse racing and sporting events from around the world. This position requires strict adherence to all departmental and property policies, procedures, and standards. Assist guests with placing and cashing race and sports wagers in accordance with department policies and gaming regulations. Maintain and reconcile a personal cash bank, ensuring accurate payments, correct change, and adherence to cash-handling procedures. Provide accurate and timely payouts on winning tickets; verify tickets and payoffs. Explain wagering rules, betting lines, and odds to guests in a clear and friendly manner. Stock and maintain a clean and organized workstation. Create and enter player tracking cards, ensuring proper handling of customer rewards and credit lines. Report suspicious activity and escalate guest issues or concerns to management as needed. Requirements include High School Diploma, GED, or equivalent, 6+ months of cash handling experience preferred, and ability to work varied shifts based on business needs. Benefits include wellness incentive programs, access to company discounts, free meals, free parking, health & income protection benefits, and professional development opportunities.
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