Job Description
Career Opportunity - Inside Sales
Job Responsibilities
- Handles customer requests for quotes and orders, be customer engaging and builds sustainable customer relationships
- Answer inbound communication addressing account needs and issues. Initiate outbound communication as needed
- Identify customer needs, clarify information, research issues and provide solutions and/or alternatives
- Answer customer questions about product brands and provide information assisting product selection
- Assist customers with troubleshooting online account issues, utilizing available online tools
- Become skilled at understanding basic customer application requirements and company provided solutions
- Meet personal and team qualitative and quantitative sales support target goals
- Ability to process incoming correspondence, forms, and other documentation received from customers
- Handle difficult or escalated communications and assist with resolution
- Update customer account information and keep records of customer communication outcomes in a CRM database
- Direct customer inquiries to Jiffy Air Tool’s outside sales team when direct customer contact is needed
- Communicate with plant operations personnel when needed regarding customer order information and planning
Job Qualifications
- Strong communication, listening, writing, and computer proficiency skills
- Prior inside sales experience
Additional Job Requirements:
- Ability to multi-task, problem solve, and perform in depth research while assisting the customer
- Ability to understand industrial products and take personal initiative to self-train and stay current
- Assist team members and operations with production forecast planning input when needed
Preferred Qualifications and/or Experience:
- Proficient with Microsoft Office (primarily Excel and Word) and experience with ERP system for customer ordering and CRM input.
To Apply email resume: [email protected]
Come into office: 2254 Conestoga Drive,
Carson City • 7am-3:30pm M-F
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Jiffy Airtool
Job Tags
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