Job Description

The opportunity

Delaware North Sportservice is hiring a Retail Director to join our team at TD Garden in Boston, Massachusetts. As a Retail Director, you will recommend, develop, and implement the strategic retail program over multiple retail outlets.

Pay

Minimum – Anticipated Maximum Base Salary: $78,400 - $105,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at .

What we offer

Benefits

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Acts as a company liaison with both unit and client management as it pertains to site-specific retail plan development.
• Merchandise planning, buying and inventory management against sales trends.
• Operational accountability including overseeing game-day operations, managing profit & loss, monitoring financial performance and preparing reports.
• Provide leadership and direction to all retail locations, in-store merchandising and display to ensure maximum visual impact and revenue generation.
• Work with retail managers and supervisors to develop and implement customer and employee promotions.
• Working in conjunction with Corporate Retail Team, prepare detailed plans for approval that increase the unit’s revenues by developing creative concepts to market new product lines and direct related vendor sourcing.
• Incorporate market trends into product selection by identifying those that will positively impact the business.
• Oversee the hiring, training, and development of all retail team members.

More about you

• Minimum of 5+ years’ experience in retail management, with at least 3-5 years of retail/store operations and merchandising techniques.
• Experience buying licensed product preferred.
• Experience in specialty retail sales operations, preferably sports-related.
• Bachelor's degree in Business, Retail Management or equivalent preferred.
• Experience with direct financial accountability of revenues over $10 million, including P&L, inventory and merchandising planning.
• Extensive retail marketing and brand management experience.
• Experience working cross-functionally with multiple departments.
• Proficient in both Word & Excel is required. In depth knowledge of Point of Sales systems is preferred.
• Must be able to work a flexible schedule of days, nights, weekends and holidays.

Physical requirements

• Must be able to lift at least 30 pounds.
• Frequent standing, bending, lifting, and walking.

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

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