Job Description
Job Description
Job Description
The Museum Floor Manager ensures the smooth, safe, and welcoming daily operation of the Utica Children’s Museum. This role manages part-time staff, oversees the upkeep of galleries, exhibits, and facilities, and coordinates group guest experiences including field trips, birthday parties, and Mobile Museum visits. The ideal candidate is a proactive, adaptable, and organized leader with excellent communication skills. They will be a strong problem-solver who fosters a positive, team-oriented culture in a fun yet fast-paced environment.
Duties and Responsibilities :
Staff Management (Play Ambassadors)
- Build and manage monthly staff schedules, ensuring adequate coverage for daily operations, programming, Mobile Museum visits and special events.
- Communicate regularly with staff regarding shifts, trainings, and procedures.
- Monitor attendance, punctuality, and performance; troubleshoot last minute call-ins or emergencies.
- Conduct daily check-ins and oversee floor operations to ensure positive visitor experiences.
- Coordinate staff lunch breaks and shift rotations.
- Develop and facilitate ambassador training (daily morning meetings, group sessions).
- Collaborate with HR on recruiting, interviewing, onboarding, and offboarding.
- Support staff growth through coaching, feedback, and incentive programs.
Museum Floor & Exhibits
- Oversee opening and closing procedures using checklists to ensure exhibits are operational and welcoming.
- Conduct daily walk throughs to monitor exhibit functionality, cleanliness, and visitor engagement.
- Troubleshoot and resolve technical or mechanical issues as needed.
- Replenish exhibit supplies (ex: Racecar Build Table, World Market Stalls, Costumes, art stations)
- Research and order replacement or new supplies for exhibits.
- Report damages, safety hazards, or facility cleaning needs to the Executive Director and/or facilities team.
- Coordinate monthly safety, quality and maintenance checks with the museum team.
- Manage vending machine replenishment and ordering.
- Assist with coordination of new exhibit fabrication and installation as needed.
Mobile Museum Operations
- Manage requests, confirm bookings, and maintain accurate calendar records.
- Coordinate invoices with finance and ensure timely payments.
- Assign and schedule Play Ambassadors for Mobile Museum visits; confirm drivers and ensure Play Ambassadors are following standard operating procedures.
- Oversee vehicle readiness (fuel, maintenance, and cleanliness).
- Ensure exhibits are clean, safe, and functional; schedule regular checks.
- Collect visit photos for marketing and reporting.
- Log and track visits for future reporting.
- Administer and collect customer satisfaction surveys post visit.
Group Reservation Management (Field Trips, Birthday Parties & Group Visits)
- Respond to inquiries, manage reservations, and confirm details for all reservations at the museum including but not limited to field trips, birthday parties and group visits.
- Maintain the master museum calendar for reservations.
- Prepare spaces and assign staff duties for all reservations.
- Greet and orient groups upon arrival; provide housekeeping instructions and support throughout the visit.
- Ensure timely processing of payments and maintain booking/payment records.
- Send follow-up surveys to customers to assess and improve experiences.
- Develops and maintains standard operating procedures for all group reservation types.
- Create an annual budget for group reservations, including income and expenses tied to organizational goals.
- Communicates promotional and printed material needs to the Executive Director and ICAN teams.
Collaboration & Communication
- Collaborate across teams to share updates, address challenges, and streamline visitor services.
- Participate in cross-departmental meetings and contribute to organizational planning.
- Support the Executive Director in advancing partnerships and initiatives that connect museum operations to UCM’s mission.
- Communicate consistently with the Executive Director regarding operations, staffing, and organizational priorities.
- Meet regularly with the Executive Director to review and adjust work goals and performance benchmarks as needed.
Additional duties may be assigned, on an as needed basis.
Education/Experience:
- Bachelor’s Degree in hospitality, business management, education, museum studies or related field.
- Minimum of at least 3 years’ experience in operations management or staff supervision/management.
- A valid NYS Driver's License is required.
Job Tags
Part time, Shift work, Day shift,