Job Description

Member Services

Job description:

Responsible for providing the highest level of professionalism and customer services for our Members/Guests by greeting members/guests with a smile. The ideal candidate will be outgoing and friendly, but professional. We are seeking someone to work Tuesday -Friday 10 am - 4 pm and Saturdays from 10 am - 2pm.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

• Responsible for efficient and friendly customer service to provide warm welcomes as Members/Guests approach.
• Answer phones and learn the departments to help with direct calls.
• They will assist the Member Relations Director with Member Events.
• They will assist the Membership Director with marketing for new membership and promotional materials.
• Position will keep the website current with the clubs’ events, classes, openings and closings, etc.
• Answer inquiries and provide knowledge of club policies, events and facilities.
• Assist with various administrative duties and projects

OTHER ACCOUNTABILITIES

• Interpersonal skills and attention to detail
• Planning and organizational ability, being able to multitask
• Fluent in Microsoft Office and Excel
• Knowledge of Adobe and Canva
• Hospitality majors preferred
• Able to have open availability
• Exceptional proofreading skills for communications to Membership.
• Experience as a Receptionist, Administrative Professional, Concierge or Customer Service Agent in a guest oriented environment

OTHER DUTIES: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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