Job Description

About the group: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. Candidate must be currently living in the US and must have valid work authorization. We are unable to offer any visa sponsorship. The salary range for this role will be between $114,000 and $120,000 depending on skills and experience of the candidate. Applications will be accepted until 10/17/2025. Role Title Incident Manager Location: Hartford, CT Key Responsibilities:

• Lead SEV1/SEV2 incident bridges with 24x7x365 on-call availability.
• Assign roles (e.g., timeline tracker, business impact lead) and ensure structured facilitation.
• Maintain cadence of updates to leadership and stakeholders.
• Determine severity using impact matrices.
• Gather and validate business impact statements from affected LOBs.
• Escalate severity levels based on evolving impact.
• Strong Communication & Coordination
• Facilitate root cause analysis (RCA) and initiate PRB (Problem Review Board) processes.
• Document lessons learned and improvement opportunities.
• Track remediation efforts and ensure closure.
• Operational Readiness

Qualifications

• 5-10 years in IT operations, incident management, or service delivery.
• Proven experience leading high-severity incident bridges.
• Strong decision-making under pressure
• Excellent verbal and written communication
• Familiarity with monitoring tools, ticketing systems (e.g., ServiceNow/mTE), and collaboration platforms
• Ability to coordinate across technical and business teams

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant Technology Solutions

Job Tags

Temporary work, Local area,

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