Join our innovative HR team! We're seeking a customer-focused professional to provide exceptional support through our digital Ask HR platform.

What You'll Do:

Respond to 20-30 daily HR inquiries via our online portal with accurate, timely solutions
Research and route complex questions to Subject Matter Experts when needed
Maintain strict confidentiality while providing warm, professional written responses
Master our knowledge base system across 30+ HR categories
Transition from 4 days remote/1 onsite (2024) to 4 days onsite/1 remote (starting Sept 2025)

Must-Have Qualifications:

✔ 2-3 years customer service/call center experience (HR environment preferred)

✔ Exceptional written communication skills in English

✔ Proven ability to handle high-volume inquiries with accuracy

✔ Strong discretion and confidentiality standards

✔ Tech-savvy with MS Office 365 and quick to learn new systems

Bonus Skills:

• Bilingual in Spanish/Japanese/French

• HR certification or related degree

• Content management experience

Why Join Us?

🌱 Growth opportunities in HR transformation

🤝 Collaborative, respectful work culture

💻 1-round virtual interview process

Remote job,