The Executive Housekeeper is responsible for managing all aspects of the housekeeping department, ensuring high levels of cleanliness, guest satisfaction, and operational efficiency throughout the hotel. This role oversees staffing, scheduling, training, and inventory management, while also collaborating with the General Manager to maintain service standards, control costs, and implement departmental programs. Essential Functions and Duties include managing daily operations of the housekeeping and laundry departments; recruiting, training, supervising, and evaluating housekeeping staff; planning and organizing cleaning schedules for guest rooms, public areas, and back-of-house spaces; developing staff schedules within budgeted labor guidelines to maximize productivity; conducting regular inspections to ensure cleanliness standards are met; monitoring and managing housekeeping supplies and inventory, placing orders as needed; collaborating with the maintenance department for timely repairs and upkeep; monitoring guest service scores and addressing cleanliness or service issues promptly; overseeing departmental budget planning and controlling costs; coordinating with the front desk on room status updates and clean room availability; ensuring compliance with health, safety, and environmental regulations; implementing deep cleaning and preventive maintenance programs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills include 5+ years of experience in a supervisory role within housekeeping, preferably in a hotel environment; proven experience managing housekeeping operations, including staff supervision, budgeting, and inventory management; Bachelor’s degree in Hospitality Management or a related field is preferred but not required; strong leadership and team management abilities; excellent communication and interpersonal skills; proficiency in Microsoft Office (Word, Excel, Outlook) and housekeeping management software; strong attention to detail and commitment to cleanliness standards; ability to develop and manage budgets and control costs effectively; exceptional problem-solving skills and the ability to handle guest complaints professionally; time management and organizational skills to handle multiple tasks and priorities. Work Environment requires standing, walking, bending, and stooping for extended periods; must be able to lift and carry objects up to 30 lbs. regularly, with frequent handling of housekeeping carts, cleaning supplies, and equipment. Full-time position with a flexible schedule, including evenings, weekends, and holidays, based on business needs. Other duties may be assigned and job description is not comprehensive. The company is an equal opportunity employer and makes reasonable accommodations for disabled associates.
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