Job Description
Locations : Minneapolis, MN (1624 New Brighton Blvd. Minneapolis,MN 55413 )
New Brighton, MN (711 5th St SW, suite 400, New Brighton,MN 55112)
Job Type : Full-Time & Part-Time
Are you tech-savvy, hands-on, and ready to launch your IT career? Gophermods is hiring Entry-Level IT Technicians for our device repair and customer support teams. We offer paid, hands-on training and a clear path toward industry certifications like CompTIA A+, Network+, and Security+—no prior experience required.
We provide on-the-job training, tools, and mentorship to help you succeed in the fast-growing field of electronics repair and IT support.
As an IT Repair Technician, you may:
- Diagnose and repair smartphones, tablets, laptops, and gaming consoles (training provided)
- Deliver outstanding customer service and tech support in person, via phone, and over email
- Perform troubleshooting and follow repair procedures and safety protocols
- Maintain accurate documentation and case notes in our repair systems
- Support education and business clients with device preparation and bulk repair projects
- Keep your workspace clean and organized and contribute to store operations
- Collaborate with team members to improve repair processes and workflows
In your first year, you’ll receive:
- 1-on-1 training with experienced repair specialists
- Ongoing mentorship and performance reviews
- Hands-on experience with a wide range of Apple devices and other consumer tech
- Eligibility to complete CompTIA A+, Network+, and Security+
- Bonuses upon successful completion of certification exam
We’re looking for individuals who are:
- Passionate about technology and eager to learn new skills
- Reliable, detail-oriented, and organized
- Excellent communicators with strong interpersonal skills
- Able to lift up to 30 lbs and perform manual repair work (standing, fine motor skills)
- Comfortable working in a fast-paced, team-based environment
- Available Monday to Friday, with flexibility in schedule
No prior tech repair experience is required. Retail, customer service, or tech support experience is a plus.
- Starting Pay : $16–$21 per hour, based on experience
- Bonuses : Performance-based bonuses & commissions
- Annual Raises : Up to 8% increases based on performance
- Paid Time Off (PTO) : Two weeks paid vacation per year + Two week of unpaid time off per year
- Health Benefits : Medical, dental, and vision insurance (50% employer-covered)
- 401(k) : Retirement plan with 4% employer match
- Disability Insurance : Short- and long-term coverage included
- Flexible Scheduling : No nights or weekends
- Professional Development : Career growth, internal promotions, and leadership training
Whether you’re starting fresh or switching careers, we’ll help you build valuable, marketable tech skills from day one. Join a team where you’ll be supported, challenged, and appreciated.
Click Apply Now to begin your journey at Gophermods !
Job Tags
Hourly pay, Full time, Temporary work, Part time, Flexible hours, Weekend work, Monday to Friday,