Job Description

Job Description

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\n \n \n General information\n \n\n

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\n Job Posting Title\n

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\n Customer Service Representative - Bilingual Spanish, Healthcare\n

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\n Date\n

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\n Wednesday, August 27, 2025\n

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\n City\n

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\n Riverview\n

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\n State\n

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\n FL\n

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\n Country\n

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\n United States\n

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\n Working time\n

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\n Full-time\n

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\n \n \n Description & Requirements\n \n\n

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YouTube Video

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Location: On-site in Riverview or Tampa, FL

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\n Hourly Base Pay: $17.17 plus a $750 new hire bonus and up to $2,200+ in other potential bonuses!* \n

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Schedule : Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter

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Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.

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Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.

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Join Maximus as a Bilingual (English/ Spanish) Customer Service Representatives and take the first step toward a rewarding career that combines professional growth with purpose. You’ll play a vital role in helping individuals access essential healthcare services—while gaining valuable, real-world experience along the way.

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Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday – Sunday, 6 a.m. - 10 p.m.

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Pay and Benefits

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At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.

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• Competitive Compensation:

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o Base rate $17.17/hr + 10% shift differential for evening shifts

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\no $750 new hire bonus and up to $2,200+ in bonus opportunities, including training completion, referrals and more* \n

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• Tuition Reimbursement - Invest in your ongoing education and development

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• Work/Life Balance Support: Flexible scheduling options!

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• Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage

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• Future Planning: 401k with company match

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• Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays

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• Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs

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• Professional Development Opportunities : A supportive environment with career development and promotional opportunities

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• Meaningful Work with Impact : No cold calling, sales, or collection calls!

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*Eligibility requirements apply, ask your recruiter for more details

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Essential Duties and Responsibilities:

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• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

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• Calls are basic and routine.

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• Uses computerized system for tracking, information gathering, and/or troubleshooting.

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• Provides feedback when needed, provide input on call trends, processes, procedures, and training.

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• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

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• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

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• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

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• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

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• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

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• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

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• Refer calls as required to CSR Lead

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• Maintain up-to-date knowledge of client regulations and policies

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• Report problems that occur via the online system so they can be addressed by the appropriate parties

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\n Minimum Requirements\n

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• High School diploma or equivalent with 6 months of customer service experience.

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• Must be fluent in English and specified secondary language.

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Job Tags

Hourly pay, Full time, Monday to Friday, Flexible hours, Shift work, Weekend work, Sunday, Afternoon shift, Weekday work,

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