Job Description
Job Description
Job Description
Key Responsibilities:
Leadership and Team Alignment:
- Provide leadership and direction to both the Sales Manager and Operations Manager, ensuring alignment with cemetery goals and company standards.
- Foster a culture of accountability, compassion and professionalism across all departments.
- Act as a unifying presence with sales, operations and administration to ensure seamless service delivery to families.
Strategic Oversight:
- Partner with the Sales Manager to monitor and support achievement of pre-need and at-need sales goals, marketing initiatives and customer engagement efforts.
- Collaborate with the Operations Manager and Grounds Superintendent to ensure all cemetery grounds facilities and interment activities are maintained and executed with precision and excellence.
- Serve as a resource coach and sounding board for both managers to solve challenges and promote team development.
Business Management:
- Development and manage the cemetery’s annual budget, monitor expenses and drive revenue performance in collaboration with department leads.
- Review key performance indicators (KPIs) for sales, operations and administration; analyze trends and adjust strategies as needed.
- Maintain oversight and accuracy of purchase agreement, purchasing inventory, accounts receivable and recordkeeping.
Customer Experience and Community Engagement:
- Ensure every family served receives a compassionate, professional and seamless experience across all touchpoints.
- Represent the cemetery in the community, building relationships with funeral homes, churches, civic groups, local leaders and promoting a positive public image.
- Support front-line staff in resolving customer concerns and complex service situations.
Compliance and Safety:
- To coordinate all compliance activity, trust reporting, etc. directly with the Cemetery Compliance Administrator.
- Interface with the corporate accounting department as needed.
- Promote and monitor safe practices for staff and the public.
- Oversee the accuracy of records, maps, interment rights and regulatory filings.
Qualifications:
- Bachelor’s Degree in business, management or a related field preferred.
- 5+ years of leadership experience, preferably in cemetery funeral, hospitality or service-oriented industries.
- Experience managing or collaborating with multiple department leaders or cross-functional teams.
- Proficient in Microsoft Office Site; experience with cemetery or CRM software is a plus.
Skills:
- Strong leadership, collaboration and interpersonal skills.
- Business-minded with an ability to think both strategically and operationally.
- Ability to lead through influence, resolve conflicts and make decisions with empathy and integrity.
Other:
- Valid driver’s license and reliable transportation.
- Flexibility to occasionally work weekends, holidays in May or at after-hour events.
- Ability to work indoors and outdoors in varying conditions.
- Periodic walking of cemetery grounds and facilities, including uneven terrain.
- May require lifting of up to 50 lbs. on occasion.
Company Description
The Tribute Companies is a fourth-generation, family-owned business dedicated to supporting cemeteries, crematories, and funeral homes across the country. As a trusted partner to owners and operators, we provide a comprehensive range of products and services that enhance operational success, drive growth, and support long-term development.
With a legacy built on integrity and a commitment to excellence, we go beyond expectations to offer hands-on operational support, expert consulting, and full-scale project management—from construction to expansion. Our team is proud to serve a meaningful mission: helping our clients serve families with care, compassion, and professionalism.
Our Mission: To provide exceptional products and services to exceptional cemetery, crematory, and funeral home owners and operators.
Company Description
The Tribute Companies is a fourth-generation, family-owned business dedicated to supporting cemeteries, crematories, and funeral homes across the country. As a trusted partner to owners and operators, we provide a comprehensive range of products and services that enhance operational success, drive growth, and support long-term development.\r\n\r\nWith a legacy built on integrity and a commitment to excellence, we go beyond expectations to offer hands-on operational support, expert consulting, and full-scale project management—from construction to expansion. Our team is proud to serve a meaningful mission: helping our clients serve families with care, compassion, and professionalism.\r\n\r\nOur Mission: To provide exceptional products and services to exceptional cemetery, crematory, and funeral home owners and operators.
Job Tags
Work at office, Local area, Weekend work,