Job Description
Ambulatory Triage Registered Nurse (RN) - Family Medicine
Family Medicine
New London Hospital
New London , NH
full-time , Monday - Friday; 8-5; 40 hours per week
Day shift
80
GENERAL SUMMARY
The RN Phone Triage responds to inquiries from the general public, medical providers, patients & families,community partners and stakeholders. Timely and accurate information collection, appropriate care advice and dispositioning are essential.
FUNCTIONAL DUTIES AND RESPONSIBILITIES
- Provide timely and appropriate triage of phone calls including care advice and recommendations per protocols
- Perform detailed evaluation of patient symptoms and provide appropriate medical advice on treating symptoms and/or recommendations for escalating treatment via telephone using protocols
- Complete all required paperwork and documents care rendered in all appropriate locations that is clear and concise for providers.
- Book same day appointments into practice specific schedules per protocols
- Follow established procedures and protocols, and completes accurate and efficient documentation for each telephone triage encounter using appropriate internal and external resources.
- Become well versed in all policies, procedures, and guidance that New London Hospital has put forth
- Participate in routine meetings to keep up to date on any changes in policy, procedure, or outbreaks
- Escalate any potential problems to the appropriate supervisor.
- Ability to maintain confidentiality standards when handling and processing records.
- Able to work in a fast-paced environment handling a varied number of calls per day
- Excellent phone etiquette, especially when speaking with difficult or abrasive individuals
- Calm and patient demeanor paired with attention to detail
- Excellent written and oral communication and customer service
- Ability to work across multiple teams
- Competent in using computers, telephones, electronic medical records (EMRs), Microsoft Suite (MS Word, Excel, Power Point), databases, and other office
- Other duties as assigned.
POSITION REQUIREMENTS Knowledge / Skills / Abilities
- Ability to maintain valid Registered Nurse license require
- Ability to effectively operate electronic health record software require Ability to utilize the nursing process in providing patient care required.
- Ability to effectively document patient information and the nursing process
- Ability to effectively operate a variety of Microsoft Office, Outlook DH applications required.
- Ability to demonstrate necessary competencies for specific jobs require
- Ability to participate in departmental QI activities
- Knowledge of departmental/organizational emergency preparedness procedures require
- Ability to effectively use the DH/NLH intranet to access the policies and procedures
- Ability to work in a fast paced, multi-tasking medical office
- Ability to consistently display professional, ethical, standards of care required.
- Knowledge of and ability to apply the principles of evidenced based nursing care required
Experience - Prior triage experience preferred.
- Minimum of 3-5 years successful RN Practice with adult and pediatric populations required
- Primary care or emergency department triage background
- Candidates with experience in customer service within the health/medical industry.
Education - Graduation from an accredited school of nursing required.
- Bachelor of Science in Nursing preferred.
Required Licenses/ Certifications:
- Current RN licensure in the State of NH required.
- BLS certification required within 90 days of hire.
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Job Tags
Full time, Work at office, Day shift, Monday to Friday,